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Started by Towelie, Aug 24, 2015, 06:07 PM

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Towelie

Aug 24, 2015, 06:07 PM Last Edit: Dec 14, 2015, 05:27 PM by mordalthunder


Welcome to the Support Page!
Please follow these simple steps to submit a ticket:



Format the title of the ticket like such -> [ProblemType/Server] Brief Description
Example: [Premium Shop] I haven't received my items


Please copy this form and paste it in the next step:
Code Select
[b]Your Minecraft IGN (in-game nickname)[/b]:
[b]Your forum username:[/b]
[b]Brief description of the problem:[/b]
[b]Detailed description of the problem:[/b]
[b]Other Information (such as Transaction ID for purchase issues):[/b]

Choose the category you wish to submit the ticket into:
Survival
Pixelmon
Other Servers
Forum & Website

Disclaimer: Do not include any identifiable information such as IP adresses, e-mail adresses, phone number, real first name + last name. If the need to do so will arise, do it only via forum pm to Towelie, Dpa1991, FearThe1337 or saywhat2365 (only if one of the above asks you to)


Follow me on Instagram (i post cool stuff) https://www.instagram.com/toweliewtf/

Towelie

Here are a few things to remember when creating a ticket:
  • Use a suggestive, but short title. Something that describes your problem in a few words
  • Give as many details as possible. Screenshots / video clips, and anything that you think would help us do our job better
  • Generally, it takes about 48-72h for you to get a reply to your ticket. Please remember that we are not a commercially supported website, and all our staff are volunteers


Follow me on Instagram (i post cool stuff) https://www.instagram.com/toweliewtf/

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