[Survival] Request Manager+ help

[Sparkle_Sun]

Hey SFT!

This is in response to concerns that staff are not quickly if ever replying to complaints or problems brought to them. The following is a form for you to request specific help. It allows you to select the rank needed to do a task (please choose the lowest applicable rank- ie. you need help to WorldEdit a glitched area, ask for a Manager not an Admin or Owner) and provides space for you to explain the issue.

The goal of this is to help requests to be more organized and delivered to the entire team instead of a single person. This should allow Manager+ specific requests to be solved more quickly and efficiently, and reduce the possibility of someone forgetting to do a task. This doesn't eliminate the option of asking a specific Manager+ to help or catching one in-game, which you are still free to do, but offers an alternative if you need one. 

One of two situations should happen within 72 hours- the problem will be solved, or you will be contacted with further information.

This can also be used to report private issues or voice complaints, however please do not list them off in the form, it will create a mess in our database. Please only say "I would like to express some concerns" or "I would like to report someone" and provide your Skype or means of contact in the "Other details" section. Please follow these guidelines so we can best assist you!

Thanks!

Request Manager+ Help

This form will be located in Official Support under Survival Server: Official Support- Survival Server

[Sparkle_Sun]

Bump so people know about this!