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[Important] Removal of Ticket System

Started by Towelie, Aug 24, 2015, 06:23 PM

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Towelie

As of now, we have removed the old ticketing system due to it being very buggy and making it harder for us to help you guys, and we have opted for a forum-based ticket system.
It may seem a bit more rudimentary, but it does the job well, and this way any staff of the server in question can help you, and not just two people.

Link: https://www.superfuntime.org/forum/index.php/topic,118384.0.html


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Towelie

Does nobody have any comments? Curious on how you think this is compared to the old ticketing system


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Dogggeh

The old ticketing system was annoying due to the fact that it was an external website and wasn't linked into the actual forums.

The new system looks amazing :D

Towelie

Quote from: Dogggeh on Aug 25, 2015, 11:41 AMThe old ticketing system was annoying due to the fact that it was an external website and wasn't linked into the actual forums.

The new system looks amazing :D
Also because technically it was just dpa and I that could answer, and now all the manager+ can


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iLaxrv10

Thanks Tow! I actually prefer this newer system too. There were a few complaints by players about how long it would take and how filing a ticket was sometimes buggy. Now that all Manager+ can answer, more players can be helped at a quicker rate :D
Ex-Pixelmon Manager
Ex-Survival, Lost Islands, Pocket Edition Elder
Ex-WildWest, B-Team, Factions, Prison Owner

darknuju

I completely forgot we had a ticket system like that though I do remember now when it was implemented

Whatever works the best IS the best though