Staff Report Form

[Towelie]

Do you want to report a staff member and you feel this should go directly to the owner?
Use this form -> http://goo.gl/forms/UR9Mra43oO

Abuse will be punished!


NOTE: This form is anonymous in the sense that only Owners will be able to see what is in it, but it is not anonymous for the Owners.
Please only use this as a last resort! The preffered way is to go to each server's Head of Staff
PS: Broadcasts have been added in-game as well about this form. False reports or those without proof will be ignored.

[American_Walrus]

With all respect, Towel, if you want it to be a last resort, why have a broadcast for it with a link? Some guest will not get his way with a mod, see the broadcast, use the link, thus leading to more work and reading for the Owners. You should either say in the broadcast to report to the HOS or AHOS, or say in the broadcast that it is a last resort. Just a suggestion. Some people, a lot of people, don't thoroughly read the forums, so they don't know the circumstances where they would report a staff member.

[Brightpkz]

As far as I can see... There are so many potential issues with this report scheme:

Not saying that the Owner team isn't devoted but... There are 5 owners. Of which, 1 is inactive. The 4 are divided over 6 or more servers, each having different staff and which if I take an approximate, totaling at about 75-100 people that are staff of SFT. As far as I understand, you guys are gonna "investigate" into reports but to be honest, I think that's putting way too much on your plates. You guys have so many servers to watch and moderate, you shouldn't have to do the HoS' work. Of course, sometimes, issues are just that serious that they require utmost attention. But I think by creating this, it will divert most if not all staff reports to you guys, because afterall, you guys are of the highest authority and whatever you say goes.

That being said, not only is it hard to keep track of them, I doubt an owner would know all the staff to each server or that server they are responsible for. You guys are devoted, but of course, there is no way of knowing every single one of them. So there isn't really context for say if a random staff gets reported. If there isn't context, it's much more likely for a report to actually be taken into account with all the wrong intentions and evidence could simply be manipulated in the sense that only sections are shown where the staff was supposedly not doing the right thing (e.g. telling them off) but the context (e.g. the person was actually griefing in the first place) isn't given. Stories could be twisted so easily that abuse wouldn't even be noticed in that case. Then a confrontation would ensue and you guys would have to mediate what normally is the stuff HoS' handle, that's so time-consuming and most of you have actual jobs along with this...

Not saying that the owners shouldn't tend for staff issues, but maybe they should only tend for the serious ones between staff they actually know because then, they'd have context and could have a much better perspective.

[Lucy_23x]

I didn't really think of it that way, I thought it was for extreme cases only, because "lead don't abuse this" kinda thing. I guess each owner may not know every single staff member, but maybe the owner who keeps an ey on the server where the problem came from should tend to it the most because it's the one they deal With? Therefore they should have an idea of all the staff on that particular server, etc etc. There are flaws but really, there's always a flaw with everything xd

[Nubbun]

Just pointing out that the link isn't being broadcasted in pixelmon .-.

[Fractalion]

It says abuse will be punished, right?

Do you have some way of telling who filled out a form other than "Your Minecraft IGN"? If you don't, then what's stopping me from filling out a hundred forms under the name of another player?

If you don't have a way of making sure the person is who they say they are, I'd recommend getting Mordal to make a form here on the website that you have to be logged in to use, and have it dump topics into a board only the owners can see.

[TheOfficialMiner]

Just pointing out that the link isn't being broadcasted in pixelmon .-.

Same with B-Team.

[Lucy_23x]

Wow all these problems being pointed out, I usually do that ._. I feel too soft now

[American_Walrus]

With all the scrutiny here, including from myself, I just wanted to say that we get what you're trying to do here, Tow, and we appreciate it, but it's just a bit flawed in our opinions. I don't mean to speak for others, but I think it needed to be said. I know you don't want your work taken for granted, so here you go.

[Fractalion]

With all the scrutiny here, including from myself, I just wanted to say that we get what you're trying to do here, Tow, and we appreciate it, but it's just a bit flawed in our opinions. I don't mean to speak for others, but I think it needed to be said. I know you don't want your work taken for granted, so here you go.

This exactly. I'm not pointing out flaws in order to make more work for you, or take anything away from what you have done. I'm pointing out the flaws I see because I think it's a good idea that would be even better given a few small changes to the formula.

Also, I'd like to take this as an opportunity to build on American_Walrus said about the broadcast. I saw it when I was in game today, and took a moment to think about it. For anyone who hasn't seen it yet, here it is:



After seeing it I tried putting myself in the shoes of a guest who just joined the server. If I saw that broadcast, I would probably think to myself "This server must have a lot of trouble with unprofessional/corrupt staff", and proceed to look at another server. I agree that if this is meant to be a last resort, it should probably be something accessible from the forum, but not openly broadcasted in-game.

[SuperJK]

Cool It is useful

[BattleAxium]

To be honest, I've seen this and the what we can do for survival posts at least a dozen times. I wonder if anything actually changes from making these posts.

[blalp]

I like the concept of it, but not quite sure what message it sends to the players.  Maybe a section, like unban requests?  That forum could be made in the website, and sending a group email to all owners.

[blalp]

This is what i was thinking.

[Fractalion]

To be honest, I've seen this and the what we can do for survival posts at least a dozen times. I wonder if anything actually changes from making these posts.

Posting them regularly is a good way of reminding players that the staff are always willing to the ideas and opinions of the players. Maybe it seems a bit repetitive, but I'm fairly certain that posting those topics monthly produces better results than posting them yearly.

Also maybe I haven't been paying attention, but I don't even remember the last time we had a post like this one. I'm also fairly certain that this is the first time we've had a form paired with a topic like this, if we've even had one before.

[Towelie]

With all respect, Towel, if you want it to be a last resort, why have a broadcast for it with a link? Some guest will not get his way with a mod, see the broadcast, use the link, thus leading to more work and reading for the Owners. You should either say in the broadcast to report to the HOS or AHOS, or say in the broadcast that it is a last resort. Just a suggestion. Some people, a lot of people, don't thoroughly read the forums, so they don't know the circumstances where they would report a staff member.

In the sft feedback form there were a lot of staff issue reported.
I want players to know they have a way of reporting these problems. A guest in-game may not know who the hos is and who to report issues to so this broadcast should allow them to at least have a way to report. If i see some issues that any staff member can solve, I'll just forward them to Manager+ team.

[Towelie]

Removed from in-game broadcast, I will think of a way to make it known without spamming it in-game to ne players.

[iLaxrv10]

Removed from in-game broadcast, I will think of a way to make it known without spamming it in-game to ne players.

Maybe have like a hologram or two located somewhere in /w1's spawn? Not where its right in their face when they spawn but kinda off to the side? @Towelie

[BattleAxium]

To be honest, I've seen this and the what we can do for survival posts at least a dozen times. I wonder if anything actually changes from making these posts.

Posting them regularly is a good way of reminding players that the staff are always willing to the ideas and opinions of the players. Maybe it seems a bit repetitive, but I'm fairly certain that posting those topics monthly produces better results than posting them yearly.

Also maybe I haven't been paying attention, but I don't even remember the last time we had a post like this one. I'm also fairly certain that this is the first time we've had a form paired with a topic like this, if we've even had one before.

See, I understand that but it seems like these posts are just being made but there's no action or result taken from them. I recall similar posts to this, maybe they are buried by now but this has definitely been done before. I'm not saying that getting feedback or reporting staff is wrong but making posts like these doesn't seem to resolve anything.

[Fractalion]

To be honest, I've seen this and the what we can do for survival posts at least a dozen times. I wonder if anything actually changes from making these posts.

Posting them regularly is a good way of reminding players that the staff are always willing to the ideas and opinions of the players. Maybe it seems a bit repetitive, but I'm fairly certain that posting those topics monthly produces better results than posting them yearly.

Also maybe I haven't been paying attention, but I don't even remember the last time we had a post like this one. I'm also fairly certain that this is the first time we've had a form paired with a topic like this, if we've even had one before.

See, I understand that but it seems like these posts are just being made but there's no action or result taken from them. I recall similar posts to this, maybe they are buried by now but this has definitely been done before. I'm not saying that getting feedback or reporting staff is wrong but making posts like these doesn't seem to resolve anything.

I agree that the ideas posts could be monitored a bit more closely. It seems after a day or two of those topics being open the staff stops commenting on the new ideas. Maybe they read them, maybe they don't. It's hard to say.

Really all I want is feedback on stuff like this post: [Survival] Stuck on tier 1 - Need help from players

I have no idea if any of the upper staff have even seen the last couple things that were said there. That topic was being very productive until it all of a sudden just wasn't anymore.

I could look through the older announcements and find other examples of things like these, I'm just using this one as my example because it was easy to find in the list of my posts given that it has a giant graphic in the middle of it.

[BattleAxium]

I agree that the ideas posts could be monitored a bit more closely. It seems after a day or two of those topics being open the staff stops commenting on the new ideas. Maybe they read them, maybe they don't. It's hard to say.

Really all I want is feedback on stuff like this post: [Survival] Stuck on tier 1 - Need help from players

I have no idea if any of the upper staff have even seen the last couple things that were said there. That topic was being very productive until it all of a sudden just wasn't anymore.

I could look through the older announcements and find other examples of things like these, I'm just using this one as my example because it was easy to find in the list of my posts given that it has a giant graphic in the middle of it.

I would like to imagine staff hasn't changed much since I was in it. But the truth is it has. So, like you said who knows if they are reading any feedback from these posts or surveys. Maybe forms like this will help? But I'm skeptical it will. The only way to change around here is to make it happen yourself. If you can't do that, then you just have to wait.

[Towelie]

Really all I want is feedback on stuff like this post: [Survival] Stuck on tier 1 - Need help from players

That was since fixed.

[iLaxrv10]

Removed from in-game broadcast, I will think of a way to make it known without spamming it in-game to ne players.

Maybe have like a hologram or two located somewhere in /w1's spawn? Not where its right in their face when they spawn but kinda off to the side? @Towelie

Just reposting this because it kinda got lost in the spam. Maybe put one near the little beach bar and one near the town under the mountain near the builds/stores? @Towelie
Will gladly do so if you remind me in-game

[Towelie]

I have no idea if any of the upper staff have even seen the last couple things that were said there. That topic was being very productive until it all of a sudden just wasn't anymore.

Usually I or Colesy are the only people who monitor staff topics like that. I'd love to see higher staff involved in keeping track of important server issues but sadly it just won't happen. I won't blame them, it's just that Manager has just become a new mod where if you do your duties you stay as manager. It isn't like it was supposed to be  =  a rank for people who want to make SFT a better place. That saddens me.

[Fractalion]

I have no idea if any of the upper staff have even seen the last couple things that were said there. That topic was being very productive until it all of a sudden just wasn't anymore.

Usually I or Colesy are the only people who monitor staff topics like that. I'd love to see higher staff involved in keeping track of important server issues but sadly it just won't happen. I won't blame them, it's just that Manager has just become a new mod where if you do your duties you stay as manager. It isn't like it was supposed to be  =  a rank for people who want to make SFT a better place. That saddens me.

Hm. That's a shame.

Still, thank you for the update on the voting problem, I'm glad it was finally fixed, and I'll let you know if I have any other problems with it.